Dynamics CRM is an integrated suite of powerful marketing, sales and customer service tools. Whether you have a few employees or a few thousand, Dynamics CRM can benefit every customer-driven business.

Features

Dynamics CRM helps you drive consistent and measurable improvement in key business processes. It gives your organisation the capability to create and maintain a clear view of customers: from first contact through purchase and post-sales. With tools to enhance your company’s sales, marketing and customer service processes – along with seamless integration with Office Outlook – Dynamics CRM adds real value to your business.

The familiar Office Outlook interface helps your teams get up and running in next to no time, while your Business and IT leadership can define new processes and add new functionality quickly and simply as required.

For Marketing
Dynamics CRM gives you improved customer insight and enables more informed marketing investments. It becomes straightforward to segment customer lists into distinct groups and then to market to one or more segments using a workflow-driven model.

As well as segmentation, with Dynamics CRM, your marketing teams can significantly improve critical marketing processes, including campaign planning and execution, data extraction and cleansing, as well as analytics and reporting. And to ensure your marketing activities are always joined up, Dynamics CRM enables efficient team collaboration and information sharing.

For Sales
Need to get more leads and close more business? With Dynamics CRM, you can access a complete view of your customer data – either online or offline. To help your business close more deals, your sales teams can get real-time access to leads and identify cross-sell and up-sell opportunities.

And to maximise the effectiveness of your sales force, Dynamics CRM simplifies account and contact management, territory management, forecasting and sales analytics, offline and mobile device access and enables rapid access to products, pricing and quotes.

For Customer Service
Dynamics CRM equips you to improve your customer’s experience. You can respond promptly to customer service issues and empower your service organisation to anticipate, address and deliver consistent and efficient customer care. Dynamics CRM provides functionality for case and interaction management, product and contract management, knowledge-base management, service scheduling, workflow across teams and groups service and reporting and analytics.

Implementation

You can make implementing your Microsoft Dynamics solution easier. We use proven methodology, implementation processes and tools. You can achieve a successful implementation that is on-time, on-budget and on-spec.

Experience success with Microsoft Dynamics
Get the case studies, scenarios and best-practice information you should consider as you implement a Microsoft Dynamics ERP or CRM solution. And find the right questions you should ask us about the implementation process.

Nucleus Research Guidebook: The benefits of Sure Step for Microsoft Dynamics Customers
Nucleus Research reports, "Companies investing in Microsoft Dynamics ERP and CRM should engage with Microsoft partners who use the Microsoft Dynamics Sure Step implementation methodology. Sure Step enables customers to reduce deployment cost and risk and accelerate payback."

Download a reference guide for success with Microsoft Dynamics
With these tips, you can increase the success of your business’s Microsoft Dynamics investment and be more confident that your Microsoft Dynamics implementation will meet requirements and stay within budget.

Licensing

For in-house deployments, choose the server edition that works best for you.

Check the Microsoft Dynamics CRM Implementation Guide for technical requirements and information on additional products that may be required to complete your installation.

Check the Microsoft Dynamics CRM Pricing & Licensing Guide for licensing requirements.

Sales Demo

Customer Service

Marketing Demo