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Mobile Worker
Solutions
For any organisations with staff working away from the
office our mobile solutions will enable you to operate more efficiently
and provide significant returns on investment. There is no limit to the
type of application that our systems can be used for though in general
terms they fall into 2 broad categories;
DATA CAPTURE:- where organisations require information
to be collected by staff working in the field, and
WORK SCHEDULING:-where field service staff are required
to undertake operations away from the office.
USS solutions utilise the power of Microsoft Mobile 5 & 6 platforms to
ensure we take advantage of the latest technologies available allowing
you to pick a device that suits your needs.
By using our mobile solutions to support their field
service staff our clients have seen significant returns on investment
from increased productivity and reduced costs, and in addition they have
greatly reduced their environmental impact as carbon footprints are
reduced and the reliance on paper based systems are removed.
Data Capture
Capturing
data using paper forms and then transcribing the results onto office
computer systems is not only error prone it is extremely inefficient,
any data collection task can benefit from our computerised solutions.
Every remote member of staff can have a Personal Digital Assistant (PDA)
device (which can also be used as a mobile phone and a vehicle tracking
system) that includes the latest version of MobileWorker, which provides
real time processing of the data collected by your workforce and
instantly updates your existing office computer systems with the results
they have obtained. The keys benefits of our systems are;
- Productivity will increase - as on site
surveys are completed faster.
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Administration costs reduced - as there is no need
to input data onto office systems.
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Increased accuracy – no data input errors or
deciphering of handwriting.
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Faster & more secure process – the data collected is
encrypted and returned electronically in real time. No longer have
to wait for forms to be manually delivered or posted back to the
office .
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Lone worker protection – ensure the safety of your
staff as the PDA’s can be tracked.
Work Scheduling:
Organisations seeking to increase the productivity of
their field based service staff whilst also reducing the administration
function supporting these operations can benefit from our mobile
solutions. Our systems schedules the service staffs jobs in real time
which means their work is planned more efficiently. Additional jobs are
allocated intelligently taking into account workers skill sets,
location, existing priority bookings and available resources.
The PDA the field service staff use to receive their
work is also used to record the relevant electronic job sheet, all data
captured, including client’s signatures, feedback forms, etc is then
electronically transmitted directly into any back office systems without
the need to manually input the data. As data is transmitted to and from
the PDA information specific to a job can be sent to the field service
worker, such as passwords, schematics for maintenance, repair guides,
etc. Our systems also allow for reports to be printed on site, such as
gas safety inspection reports (CP12’s).
Additional benefits of our work scheduling systems are:-
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Productivity will increase – typically field service
workers complete 1 or 2 jobs more per day.
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Reduced vehicle costs – as teams are operating more
efficiently.
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Increased customer satisfaction – as workers arrive
at appointments on time with the correct equipment to do the job.
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Improved KPI’s – emergency jobs allocated more
efficiently.
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Scalability – as our systems utilise Windows Mobile
technology they can grow with your business
Our solutions are not industry specific and can be
tailored to individual organisation requirements, current users of our
systems are
Learn More>>
Learn More: View our
Case Studies,
or Contact Us
for more information.
   
Copyright 2009 Universal Systems Solutions - Design by
USS
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