Newcastle City Council have been working in partnership with USS for only a short period of time, following their successful tendering for the replacement of redeployable CCTV cameras and wireless network infrastructure. It has been refreshing to work alongside a business with a friendly 'can do, will do' philosophy towards not only problems that may arise but through discussing ideas for the future. Their support and knowledge has greatly assisted in our development plans for the CCTV network, along with identifying cost savings which are key in the current climate. With CCTV and IT technologies becoming ever more entwined we believe we have made the right choice in USS with their understanding of emerging and changing ways in which CCTV is used across multiple sites and locations. -Paul Angus

USS deliver an outstanding support service to our end-users in situations which extend beyond our own capacity. The engineers at USS are very communicative and always liaise efficiently between ourselves and our end-users, and constantly provide ongoing updates. Our end-users are never kept in the dark! The immediate response received from initially logging the call through to fault resolution makes USS a pleasure to work with, and I highly recommend them. - John Stoker

We have been using USS as our Technical support for a couple of years now and they have been excellent with there help and response to any IT queries we have had. They helped us in migrating from SBS 2003 to SBS 2011 which happened quickly and with little downtime as well as moving our PC's licensing & protection to Windows Intune.

Having changed to the USS from using two other suppliers, we have immediately noticed the difference in levels of service with quick, reliable response. All the staff are very helpful, when dealing with queries from the non-it-minded people, like myself and are happy to explain in detail every problem and solution with the general ‘go an extra mile attitude’, regardless what time it is I am ringing at or how small the problem is. To date, we are very happy with the service we receive and would recommend USS to any business.