At USS, we can provide for a wide variety of support types that can cater to any customers needs, in which this support can change and evolve as your company grows.
Full 24x7x365 Support
Direct access to a qualified engineer on the end of a telephone at any time of any day of the year. If a fault cannot be fixed from remote, the engineer will visit and we will continue to work on a problem until it is solved.
Business Hours Support
Choose between remote based support or on-site support. Our remote support service includes tools to take remote control of systems quickly and efficiently, or select our on-site option to cover for issues that may not be possible to resolve remotely.
Token Based Support
USS offer token support in which can be rolled out via a bulk buy of support tickets or tokens and can be used at any time in exchange for our support.
USS can customise a support solution to suit your needs incorporating any one or more of the above options.
Our Support Experience
We currently support the Exchange Email facilities, SharePoint and AD for over 10,000 NHS users across the North-East. We support many private sector customers too on a 24/7/365 basis.
What We Support
Our support offerings include but are not limited to:
- Microsoft products including AD, Exchange, SharePoint, Dynamics CRM, ForeFront products, System Centre products, SQL.
- Networking products including Cisco, Dell, HP, Infinet, Fluidmesh, Ubiquiti.
- Cashless catering
- Security systems including CCTV over IP
- Access Control
Contact us to find out how we can support your infrastructure and exceed your expectations.